PURCHASING
 
Do the photos shown in Jade-Collection match the real products?
As the color of a digital photographic reproduction can never be hundred percents accurate, we however, try our best to display jade pieces under our best judgment. The photos show only the best possible image of the real actual items.

Would you give me a Certificate of Authenticity if I make a purchase in Jade-Collection?
Jade-Collection is committed to provide collectors with confidence and protection. All pieces are accompanied with a Certificate of Authenticity. It is a guarantee paper, stated the categorized period based on the best of our knowledge.

How accurate are your items listed in Jade-Collection?
We take lots of precaution to ensure our clients receive authentic Chinese antique jade objects. We also try our best to make sure the photos we post online are as accurate as the original items. Also, we give our clients a 2-week return guarantee. Should the clients feel unsatisfied, we will be happy to have the items refunded. All our clients have trusted us to buy in Jade-Collection.

What kind of method do you used in dating Chinese archaic jade?
Based on our knowledge by now, there is no one single scientific method which can date Chinese archaic jade. As for our methods in authentication, please see our 'Method of Dating' under 'About Jade'.

Is the price listed negotiable?
Because of our great relationship with the dealers in Taiwan, Mainland China and Hong Kong, we can always keep our costs lower than others. This is an important element of determining the selling price. We only take little profit to keep running of the business. Before the items are listed, we take serious consideration in pricing them, making sure the prices are lower than the market ones. Therefore, our prices listed are at their lowest possible and are non-negotiable.
Nowadays, the value of antique Chinese jades keeps rising every day. It is good news for our clients because they are investing in high value items with a low price.


Is it legal to take an antique out of Hong Kong? And do I need to pay any tax?
It is illegal to take any Chinese antiques made before 1949 out of mainland China. Thus, Hong Kong is the only city in China where you can purchase a Chinese antique and ship it home legally. The "One Country, two systems" and the "50 years unchanged promise" made by the People's Republic of China to the Hong Kong allow you to take authentic Chinese antiques out of Hong Kong legally, and they are tax free.

I would like to come and visit your gallery. Are you open to the public?
We are sorry that our gallery is not open to public now. We understand some collectors would prefer to see the real items. However, we try our best to display all jade pieces by photos in different angles. If you would like more detail photos of some specific items, please feel free to contact us.

What kind of service and support can I expect from Jade-Collection?
Jade-Collection is committed to deliver quality items with reliability and an outstanding end-to-end service. We wish to build a lasting relationship with all our clients. By purchasing from Jade-Collection, you would receive first class dedicated customer service. We guarantee rapid response to your inquiries within 48 hours.

Where are all these authentic jades coming from?
Our collection was acquired from many different channels, ranging from direct dealers, friends and collectors in Taiwan, Hong Kong and Mainland China (mainly Beijing, Shanghai, Xian, Henan, Zhejiang and Suzhou areas). Since we only specialized in Chinese archaic jade, we can focus and concentrate on searching the rare authentic pieces.
 
PAYMENT SOLUTION
 
Which currency are your items listed in?
All of our items are listed in US dollars.

What kind of payment solution do you use?
After serious consideration of various payment solutions, we choose PayPal as our payment agent. It allows collectors worldwide to pay directly with money from their bank accounts or credit cards. We believe PayPal is the safest and easiest online payment method for our clients. To study more about PayPal, please visit the PayPal Homepage.

What kinds of credit cards can I use with PayPal?
You can use Visa, MasterCard, Discover, and American Express with PayPal. Plus, when you pay with PayPal, you do not expose your credit card number to the merchant, which means Jade-Collection would not have your financial information. This gives you a much safer online shopping environment.

If I pay by credit card, what is the exchange rate of converting US dollar into my local currency?
The US Dollars amount on the invoice is the amount we process. It is up to your credit card institution to convert the processed US Dollars into your local currency.
 
SHIPPING
 
What is your shipping method?
Shipping is available INTERNATIONALLY. All shipments will be made through FedEx or DHL. They are very reliable and meet our standard of delivery worldwide. Jade-Collection would e-mail a track number to you, which allows you to track the shipment online, so that you would always know where your package is at.

How would you charge on the shipping, packing, customs fees and insurance?
As a courtesy and discount for our clients, all the buyers in Jade-Collection will not be charge for the expense of shipping and handling. The only amount our clients need to pay for is the listed price.
Although our shipping service is free, we still provide best arrangement for our clients. FedEx and DHL are both leading courier service providers on the earth. We also give professional packing and include insurance on all our items.

 
RETURN POLICY
 
What if the item does not meet my expectation,
can I return my purchase? :
Jade-Collection will be glad to get your returns within 2-weeks the item arrived at its destination. In this case, please contact us before you proceed in mailing it back to us.
Please note:

1)
The item MUST in its original condition.
2)
All return goods MUST be sent back with the words 'RETURN ITEM' clearly marked on the outside of the parcel.
3)
The refund will be limited to the final sales price less restocking fees (100 US dollars). Buyers are also responsible for all custom fees (if applicable) and return postage.
 
PRIVACY POLICY
 
How would you protect my privacy?
Protecting your privacy and the confidentiality of your personal information has always been fundamental to our way doing business, whether over the Internet or on the telephone. Therefore, we choose PayPal, one of the global leading online payment solutions.
In Jade-Collection, you appreciate the beauty of Chinese antique jade and pick the pieces you like. Then you will be safely linked to PayPal website for the payment and shipping parts. PayPal ensures that the confidentiality of your information is well protected. To check the privacy policy, please visit PayPal homepage or go directly to this page.

Would you sell or give my information to other parties?
Under no circumstances do we sell customer lists or information to other parties. We only release your information to others under the following circumstances:
1)
where we have your consent
2)
to our agents who assist us in serving you
3)
to the courier service for items that need to be shipped
4)
where we are required or permitted to do so by law (e.g. a valid demand, search warrant or other legally valid enquiry or order)

How would you protect my information?
To us, protecting the confidentiality of your information is not only a procedure but also part of our jobs. We will protect your information with appropriate safeguards and security measures. We have thorough security standards to protect the computer systems and your information against unauthorized access and use. When we provide information in response to a legal enquiry or order, we would ensure that the order is valid and we disclose only the information that is legally required. We also audit our procedures and security measures regularly to ensure that they are being properly administered and that they remain effective and appropriate.

Is it safe to communicate with you by e-mail?
When you send us an e-mail or when you ask us to respond to you by e-mail, we learn your exact e-mail address and any information you have included in the e-mail. We use your e-mail address to acknowledge your comment or reply to your questions, and we will store all the e-mail content in case we correspond further.

We may use your e-mail address to send you information about products or services of Jade-Collection that we believe may be of interest to you. If you don't want us to contact you with product information by e-mail, you may tell us so at any time.

Remember e-mail over the Internet is generally unencrypted. We recommend that you use caution when forwarding free-format e-mail messages to us and that you do not include confidential information (such as Visa/MasterCard numbers, etc) on those messages as they are not encrypted.

 
Please do not hesitate to contact us if you have any questions.